Pick one of the freebie libraries to get GoodNotes and Procreate freebies!


No worries! I'm here to help. However, I ask that you please read through this page to see if you can get a solution to your problem first.

My office hours are Monday through Friday from 10 a.m. to 4 p.m. MST and I'm off weekends and holidays. Please allow up to a 48 hour response to some questions (most times much earlier). By reviewing the solutions below we can save you a lot of time!

Common Solutions to Common Questions

Be sure to expand each question/issue to review possible solutions. We do our best to update these frequently. Please look for an answer before submitting a ticket as it will save you lots of time!





I've read everything above, and I still need help!

Before you submit a ticket, carefully review the FAQs above. Most likely your solution is there.

Please check your online account for the most current/working download links. We cannot update your links via email that already left our server. Thanks!

Contact Us

  • Please input the email address you use for regular contact so we may reply to you.
  • Please input the PayPal email you used if your request is about an order and you used PayPal to make your payment.
  • Please choose an option that fits your request/support needs.
  • If your support request is regarding a technical issue or shopping cart checkout issue, please tell us what device you are using.
  • If your support request is a technical issue, please indicate the browser you are using on your device (even on the iPad or iPhone - default browsers are Safari).
  • If your support request is shopping related, please provide your order number (you can access it from your Account if you didn't get an email). Have you logged into your shoppe account to locate your order number? You can also download orders directly from this location that will be the most current versions of the product. To avoid a wait time, if you're trying to access your download or get an updated download, go to SHOPPE in the menu of the site, then at the top right go to your account and login to view your orders.
  • Please detail your request as much as possible. When submitting a support request it's important to tell us what device you are using, what browser you were using. Provide step by step what you were doing and any error messages, etc. We may ask for screenshots so please be sure you have those ready.
  • If you're getting an error message with your product, download, shopping experience what it is? Only answer if related to your support issue.