Updated on February 15, 2021
Here’s how to use our products! Look for the type of product you’re downloading for complete instructions below.
If you're having trouble with your email order links, try logging into your shop account and reviewing your order dashboard and downloading from there.
How to find your Files App: swipe down on your iPad home screen and in the search type: Files
Still Having Issues?
If those don't work please submit a support ticket to us that is linked to your account.
Our planners, notebooks and bullet journals are all PDF files. They have hyperlinks encoded into them and you can import them into any note taking app of your choice. We are not affiliated with note taking apps. Some of the popular ones are:
To import your planner into your note taking app:
If you are not using GoodNotes, or you have received PNG files as your stickers, once you unzip them they will be in folders. You can drag and drop them into your planner following the Multitasking feature of iPad OS:
For more details, watch our Drag and Drop Method of using stickers video.
When GoodNotes was in Version 4, it would export the files as a .goodnotes.zip extension which always confused people into thinking they needed to unzip the file. You don’t have to do that. You would import the file as is into GoodNotes. Some of our older listings in the store are still GoodNotes 4 files. Please carefully review the file extension first.
However, when iPad OS came out in January 2020, pressing on a .zip file it will automatically unzip files for you. This is great, but means that when you click on a file exported from GoodNotes via version 4 it wants to unzip it.
For all GoodNotes Sticker files (even the .goodnotes.zip files from Version 4):
Our Brushes for Procreate will be in a zip file. If they aren't or you have unzipped them they will be a .brushset file. That means that all brushes in that set are in one file together.
These files are saved as .procreate extension, meaning they can be opened only in Procreate.
It’s imperative that your device and internet connection stay active. Scrapbooking files are very large and need plenty of time to download. Please make sure your completed purchase file size matches the product listing file size indicated in the description. If not, then your file has not completed downloading. Please allow ample time for it to do this, especially larger files.
It’s imperative that your device and internet connection stay active. Coloring Book files are very large and need plenty of time to download. Please make sure your completed purchase file size matches the product listing file size indicated in the description. If not, then your file has not completed downloading. Please allow ample time for it to do this, especially larger files.