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SUPPORT TICKET

Please Read Before Submitting a Support Ticket to Help You Quicker

Our support hours are Monday through Friday from 10 am to 4 pm. MST. We are closed weekends and all US holidays. Please allow up to 48 hours for a response and make sure to factor in weekends, though we typically get back to you the same day.

Read the Frequently Asked Questions

Before you reach out, have you checked our FAQs? This can help you much quicker if we answer your question there. Click here to read them.

Instructions

We have instructions on how to open/import/install everything on our Instructions Page.

Download an Order

Didn't get an email (that's probably because your ISP spammed our account). Login via the person icon at the top right of the website screen and locate your order history. Click on the roder and download directly from our site.

How to Submit a Ticket

Existing customers, login first, then complete the form. Or locate your order on your Dashboard and click GET HELP next to the order you need assistance with. If you're not a new customer, please register so we can log your ticket and our team can quickly assist you.

DO NOT REPLY TO HELP TICKET EMAILS

Please click the link in your email to keep your support question together and so our entire team can jump in and assist.

REVIEW MESSAGES OR REPLY TO TICKETS HERE

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